How Can We Assist You?
Find answers to gameplay questions, troubleshooting guidance, or reach our developer team directly.
Direct Developer Contact
Have feedback, bug reports, or feature ideas? Contact NativeSoft directly via email. We aim to reply within 24 to 48 hours.
Community & Bug Reporting
If you experience a matchmaking disconnect or sync issue, please include your online username and approximate match timestamp for our logs.
Account & Data Deletion Request
GDPR Article 17 & Google Play Data Safety Compliance
In compliance with Google Play Developer Policies and European GDPR, you can request the permanent removal of your online player profile, username, and leaderboard progress from our matchmaking database.
- Your custom chosen player username
- Your ranked ELO rating, level, win/loss match records
- Your presence on Global Leaderboards and Country Cup standings
How to Delete Your Account & Data in the App (Recommended)
Because Clean Backgammon uses unique on-device cryptographic identifiers rather than public usernames, deleting your account from within the mobile app instantly resets your ELO rating, progression, and purges your record from the matchmaking cluster.
1. Open the Game
Launch Clean Backgammon on your Android phone or tablet.
2. Access Settings & Privacy
From the Main Menu, tap the Settings icon, or tap your player avatar to open Player Profile.
3. Tap 'ACCOUNT DELETION'
Tap the red 'ACCOUNT DELETION' button and confirm. Your progression, ELO rating, level, and coin balance are instantly reset and purged from server matchmaking.
Uninstalled the App or Lost Your Device?
If you already uninstalled Clean Backgammon and cannot perform the in-app deletion, our developer team can manually purge your telemetry and records. Please email [email protected] with your approximate last played date, device model, or username for manual assistance.
Frequently Asked Questions
Clear, transparent answers about gameplay mechanics, fair dice algorithms, and competition rules.